Frequently Asked Questions (FAQ)
Surfaces Galore
1. General Questions About Our Products
Q: What natural stone products do you offer?
A: Surfaces Galore offers a wide variety of natural stone products, including premium marble, travertine, onyx, and dolomite. Our collection includes tiles, mosaics, pavers, and custom-cut items. Whether you're looking for elegant marble for your bathroom or durable travertine for outdoor areas, we’ve got you covered!
Q: Do you sell natural stone in bulk or wholesale?
A: Yes, we offer both retail and wholesale options for our products. Contact us directly at info@surfacesgalore.com for bulk orders or wholesale inquiries.
Q: Why choose Surfaces Galore?
A: At Surfaces Galore, we are a direct importer of natural stone, which allows us to offer the best prices on high-quality marble, travertine, and more. Our extensive experience and direct relationships with quarries mean you’re getting premium products at unbeatable prices, without any middleman markup.
Q: Can I order custom-cut stone pieces?
A: Absolutely! Surfaces Galore specializes in custom-made natural stone pieces, including corner shelves, soap holders, switch plates, and more. Please reach out to us to discuss your specific project needs.
2. Placing Orders & Shipping
Q: How do I place an order online?
A: Simply browse our online store, add your desired items to your cart, and follow the easy checkout process. If you have any questions or need assistance, feel free to contact us at +1 (714) 363-1322.
Q: How secure is it to order and ship tiles?
A: Your security is our priority. We work with Shopify, so your payment details are never seen or stored by us. For shipping, we use trusted carriers like UPS, USPS, or FedEx, and all shipments are insured for your peace of mind. This makes ordering from us a solid, secure choice.
Q: How fast is shipping?
A: We pride ourselves on quick processing. In fact, 97% of our orders are shipped on the same day, typically within 6 hours of your purchase. You can trust us for a fast and efficient delivery.
Q: What are your shipping options?
A: We offer a range of shipping options based on the size and type of product ordered. Standard shipping is available for most items, and freight shipping is used for larger orders. All orders come with tracking information for your convenience.
Q: Do you offer local pickup?
A: Yes! Local pickup is available at our warehouse in Anaheim, California. Please let us know in advance via email at info@surfacesgalore.com or call +1 (714) 363-1322 to schedule a pickup.
3. Receiving Your Order
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please document the damage by taking photos of the product and packaging. Contact us immediately at info@surfacesgalore.com or +1 (714) 363-1322. We will assist you in processing a claim.
Q: How can I track my order?
A: Once your order is shipped, we will send you a confirmation email with tracking details. You can use this information to track your order and its estimated delivery time.
Q: Can I make changes to my order after it has been placed?
A: Changes can be made to your order if it has not yet been processed. Please contact us as soon as possible at info@surfacesgalore.com or +1 (714) 363-1322 for assistance.
4. Product Information & Care
Q: What are the benefits of using natural stone products?
A: Natural stone products such as marble, travertine, and onyx are durable, eco-friendly, and add timeless elegance to any space. These materials are ideal for floors, walls, and outdoor areas, and they increase the value of your property.
Q: How do I clean and maintain natural stone products?
A: We recommend using a pH-neutral cleaner specifically designed for natural stone. Avoid acidic or abrasive cleaners, as they can damage the surface. Regular sealing is also recommended to protect the stone from stains and wear. For more information, check out our [Natural Stone Care Guide](link to guide).
Q: Can I use natural stone for outdoor areas?
A: Yes! Many of our natural stone products, especially travertine and pavers, are perfect for outdoor spaces like patios, driveways, and pool areas. They offer durability, slip resistance, and a beautiful natural look.
5. Returns, Refunds & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the items are in their original condition. Please note that custom-made items and clearance products are final sale and cannot be returned. For full details, visit our [Return Policy](link to policy).
Q: How do I request a return or exchange?
A: To request a return or exchange, please email us at info@surfacesgalore.com with your order number and details about the return. We will guide you through the process.
Q: What if I ordered the wrong size or color?
A: If the product has not been shipped, we may be able to adjust your order. Once the product is shipped, we cannot make changes, but returns are accepted for most products (except custom-made or clearance items).
6. Customer Support
Q: How can I contact your customer support team?
A: Our customer support team is available via email at info@surfacesgalore.com or by phone at +1 (714) 363-1322. Our hours are Monday to Friday, 8:30 AM – 5:00 PM, and Saturday, 9:00 AM – 11:30 AM.
Q: Do you offer installation advice?
A: Yes! Our team can provide general guidance on installing natural stone products. For complex projects, we recommend consulting with a professional installer.
7. Promotions & Discounts
Q: Do you offer any current promotions or discounts?
A: We frequently offer special discounts and promotions on our products. You can check our website’s [Special Offers](link to offers) page for the latest deals, or sign up for our newsletter to receive exclusive promotions directly in your inbox.
Q: Can I use multiple discounts on one order?
A: Only one discount code can be applied per order. If you have any questions about our current offers, feel free to contact us.
8. Custom Orders
Q: Can I request a custom design for my project?
A: Yes! Surfaces Galore offers custom cutting and design services for marble, travertine, and other natural stones. Whether it’s a unique mosaic pattern or a specific shape, we can help bring your vision to life.
Q: What is the lead time for custom orders?
A: The lead time for custom orders depends on the complexity and size of the project. We aim to fulfill custom orders within 2-4 weeks, but please contact us for an accurate estimate.
Still have questions?
If your question isn't answered here, feel free to reach out to us at info@surfacesgalore.com or give us a call at +1 (714) 363-1322. We're always happy to help!