Frequently Asked Questions (FAQ) 

Surfaces Galore

1. General Questions About Our Products

Q: What natural stone products do you offer?
A: Surfaces Galore offers a wide variety of natural stone products, including premium marble, travertine, onyx, and dolomite. Our collection includes tiles, mosaics, pavers, and custom-cut items. Whether you're looking for elegant marble for your bathroom or durable travertine for outdoor areas, we’ve got you covered!

Q: Do you sell natural stone in bulk or wholesale?
A: Yes, we offer both retail and wholesale options for our products. Contact us directly at info@surfacesgalore.com for bulk orders or wholesale inquiries.

Q: Why choose Surfaces Galore?
A: At Surfaces Galore, we are a direct importer of natural stone, which allows us to offer the best prices on high-quality marble, travertine, and more. Our extensive experience and direct relationships with quarries mean you’re getting premium products at unbeatable prices, without any middleman markup.

Q: Can I order custom-cut stone pieces?
A: Absolutely! Surfaces Galore specializes in custom-made natural stone pieces, including corner shelves, soap holders, switch plates, and more. Please reach out to us to discuss your specific project needs.

2. Placing Orders & Shipping

Q: How do I place an order online?
A: Simply browse our online store, add your desired items to your cart, and follow the easy checkout process. If you have any questions or need assistance, feel free to contact us at +1 (714) 363-1322.

Q: How secure is it to order and ship tiles?
A: Your security is our priority. We work with Shopify, so your payment details are never seen or stored by us. For shipping, we use trusted carriers like UPS, USPS, or FedEx, and all shipments are insured for your peace of mind. This makes ordering from us a solid, secure choice.

Q: How fast is shipping?
A: We pride ourselves on quick processing. In fact, 97% of our orders are shipped on the same day, typically within 6 hours of your purchase. You can trust us for a fast and efficient delivery.

Q: What are your shipping options?
A: We offer a range of shipping options based on the size and type of product ordered. Standard shipping is available for most items, and freight shipping is used for larger orders. All orders come with tracking information for your convenience.

Q: Do you offer local pickup?
A: Yes! Local pickup is available at our warehouse in Anaheim, California. Please let us know in advance via email at info@surfacesgalore.com or call +1 (714) 363-1322 to schedule a pickup.

3. Receiving Your Order

Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please document the damage by taking photos of the product and packaging. Contact us immediately at info@surfacesgalore.com or +1 (714) 363-1322. We will assist you in processing a claim.

Q: How can I track my order?
A: Once your order is shipped, we will send you a confirmation email with tracking details. You can use this information to track your order and its estimated delivery time.

Q: Can I make changes to my order after it has been placed?
A: Changes can be made to your order if it has not yet been processed. Please contact us as soon as possible at info@surfacesgalore.com or +1 (714) 363-1322 for assistance.

4. Product Information & Care

Q: What are the benefits of using natural stone products?
A: Natural stone products such as marble, travertine, and onyx are durable, eco-friendly, and add timeless elegance to any space. These materials are ideal for floors, walls, and outdoor areas, and they increase the value of your property.

Q: How do I clean and maintain natural stone products?
A: We recommend using a pH-neutral cleaner specifically designed for natural stone. Avoid acidic or abrasive cleaners, as they can damage the surface. Regular sealing is also recommended to protect the stone from stains and wear. For more information, check out our [Natural Stone Care Guide](link to guide).

Q: Can I use natural stone for outdoor areas?
A: Yes! Many of our natural stone products, especially travertine and pavers, are perfect for outdoor spaces like patios, driveways, and pool areas. They offer durability, slip resistance, and a beautiful natural look.

5. Returns, Refunds & Exchanges

Q: What is your return policy?
A: We accept returns within 10 days of purchase, provided the items are in their original condition. Please note that custom-made items and clearance products are final sale and cannot be returned. For full details, visit our Return Policy

Q: How do I request a return or exchange?
A: To request a return or exchange, please email us at info@surfacesgalore.com with your order number and details about the return. We will guide you through the process.

Q: What if I ordered the wrong size or color?
A: If the product has not been shipped, we may be able to adjust your order. Once the product is shipped, we cannot make changes, but returns are accepted for most products (except custom-made or clearance items).

6. Customer Support

Q: How can I contact your customer support team?
A: Our customer support team is available via email at info@surfacesgalore.com or by phone at +1 (714) 363-1322. Our hours are Monday to Friday, 8:30 AM – 5:00 PM, and Saturday, 9:00 AM – 11:30 AM.

Q: Do you offer installation advice?
A: Yes! Our team can provide general guidance on installing natural stone products. For complex projects, we recommend consulting with a professional installer.

7. Promotions & Discounts

Q: Do you offer any current promotions or discounts?
A: We frequently offer special discounts and promotions on our products. You can check our website’s [Special Offers](link to offers) page for the latest deals, or sign up for our newsletter to receive exclusive promotions directly in your inbox.

Q: Can I use multiple discounts on one order?
A: Only one discount code can be applied per order. If you have any questions about our current offers, feel free to contact us.

8. Custom Orders

Q: Can I request a custom design for my project?
A: Yes! Surfaces Galore offers custom cutting and design services for marble, travertine, and other natural stones. Whether it’s a unique mosaic pattern or a specific shape, we can help bring your vision to life.

Q: What is the lead time for custom orders?
A: The lead time for custom orders depends on the complexity and size of the project. We aim to fulfill custom orders within 2-4 weeks, but please contact us for an accurate estimate.

 

Top FAQs: Marble vs. Travertine – Differences, Maintenance & Best Uses

 

What is Travertine?

Travertine is a natural stone formed from mineral deposits, known for its porous texture and warm, earthy tones. It is commonly used for flooring, pool decks, and showers due to its slip-resistant properties.

What is Marble?

Marble is a metamorphic rock formed from limestone under heat and pressure. It features veining patterns and is widely used for flooring, walls, and decorative elements due to its luxurious appeal.

What is the Difference Between Marble and Travertine?

Comparison Table:

Feature	Marble	Travertine
Formation	Metamorphic rock	Sedimentary rock
Texture	Smooth, polished	Porous, textured
Durability	High, but can scratch	Moderate, needs sealing
Maintenance	Requires regular sealing	Needs more frequent sealing
Best For	Indoor floors, walls	Outdoor patios, showers

Is Travertine Good for Showers?

Yes! Travertine’s natural non-slip surface makes it ideal for showers. However, it should be properly sealed to prevent water absorption and staining.

Is Marble Slippery When Wet?

Polished marble can be slippery when wet. To reduce slipperiness, choose a honed or textured finish, especially for bathrooms and shower floors.

Can You Use Marble for Kitchen Floors?

Yes, marble is often used in kitchens due to its timeless beauty. However, since it is prone to staining and etching, regular sealing and maintenance are recommended.

How Do You Clean Marble Floors?

• Use a pH-neutral stone cleaner or mild soap with warm water.

• Avoid acidic cleaners like vinegar or lemon.

• Wipe spills immediately to prevent stains.

• Seal marble regularly to protect against moisture and etching.

How Do You Maintain Travertine Floors?

• Sweep or vacuum regularly to remove dust.

• Mop with a stone-safe cleaner.

• Reseal periodically to prevent stains and damage.

• Avoid acidic cleaners that can erode the stone.

Which is Better for Outdoor Use: Marble or Travertine?

Travertine is better for outdoor use due to its porous texture, making it more slip-resistant and heat-reflective. Marble can be used outdoors but may become slippery and retain heat.

Is Travertine Durable?

Yes, travertine is durable but requires regular sealing to maintain its integrity. It is softer than marble and can develop a patina over time, adding to its natural beauty.

Does Marble Stain Easily?

Marble is porous and can stain if spills are not cleaned immediately. Sealing marble helps prevent absorption of liquids like wine, coffee, and oil.

Can You Use Travertine in a Pool Area?

Yes! Travertine is one of the best choices for pool decks due to its natural grip and ability to stay cool under the sun.

How Do You Remove Stains from Marble?

• Blot the stain immediately with a soft cloth.

• Use a baking soda paste for organic stains.

• Apply hydrogen peroxide for light stains.

• Use a poultice for deep stains and let it sit overnight.

• Avoid harsh chemicals that can damage the surface.

How Long Does Travertine Last?

With proper care, travertine can last for decades. Regular sealing, cleaning, and maintenance ensure its longevity.

Can You Polish Travertine Like Marble?

Yes, but travertine is naturally porous, so polishing requires filling the holes first. Honed and brushed finishes are more common for travertine surfaces.

Is Marble or Travertine More Expensive?

Marble is generally more expensive due to its luxurious appeal and veining. Travertine is a cost-effective natural stone alternative that still offers elegance.

Does Travertine Need to Be Sealed?

Yes! Travertine is porous and needs to be sealed regularly to prevent moisture absorption, stains, and wear.

What Colors Do Marble and Travertine Come In?

• Marble Colors: White, gray, black, gold, green, pink, beige

• Travertine Colors: Beige, ivory, walnut, gold, silver

Can You Use Marble and Travertine Together?

Yes! Combining marble and travertine in designs creates a beautiful contrast, especially in flooring, backsplashes, and decorative elements.

Is Travertine Out of Style?

No! Travertine remains a timeless choice for flooring and outdoor spaces due to its natural, warm aesthetic and durability.

Can Travertine Be Used for Fireplace Surrounds?

Yes! Travertine is heat-resistant and makes an elegant choice for fireplace surrounds, adding warmth and texture to the space.

Is Honed or Polished Marble Better for Floors?

Honed marble is better for floors as it provides a matte, non-slip surface, making it safer in high-traffic areas compared to polished marble.

Does Travertine Crack Easily?

Travertine is a soft stone and may develop hairline cracks over time, especially if not properly sealed and maintained. Regular upkeep helps prevent major issues.

Can You Use Marble or Travertine for a Backsplash?

Yes! Both marble and travertine are excellent choices for kitchen and bathroom backsplashes, offering a luxurious and timeless aesthetic.

What Is the Best Way to Seal Travertine?

• Clean the surface thoroughly before applying sealer.

• Use a high-quality penetrating sealer for best protection.

• Apply with a sponge or brush and allow to dry.

• Reapply yearly or as needed, depending on usage.

Can Acidic Foods Damage Marble Countertops?

Yes! Acidic foods like lemon, vinegar, and wine can cause etching on marble countertops. Always use coasters and wipe spills immediately.

How Do You Restore Old Marble Floors?

• Clean thoroughly with a pH-neutral cleaner.

• Polish with a marble polishing compound.

• Reseal to protect against future damage.

• Hire a professional for deep restoration if needed.

Can You Use Travertine for Indoor Walls?

Yes! Travertine is a great option for indoor walls, adding a natural, rustic feel to bathrooms, fireplaces, and accent walls.

What Type of Marble Is Best for a Shower?

White marbles like Carrara, Calacatta, and Thassos are popular choices for showers due to their clean, elegant appearance and durability.

Can Travertine Be Used in Cold Climates?

Yes, but travertine should be properly sealed to prevent freeze-thaw damage. It is best used in covered outdoor areas in cold regions.

 

 

Still have questions?
If your question isn't answered here, feel free to reach out to us at info@surfacesgalore.com or give us a call at +1 (714) 363-1322. We're always happy to help!