Frequently Asked Questions

Surfaces Galore offers a wide variety of natural stone products, including premium marble, travertine, onyx, and dolomite. Our collection includes tiles, mosaics, pavers, and custom-cut items. Whether you're looking for elegant marble for your bathroom or durable travertine for outdoor areas, we’ve got you covered!

Yes, we offer both retail and wholesale options for our products. Contact us directly at info@surfacesgalore.com for bulk orders or wholesale inquiries.

At Surfaces Galore, we are a direct importer of natural stone, which allows us to offer the best prices on high-quality marble, travertine, and more. Our extensive experience and direct relationships with quarries mean you’re getting premium products at unbeatable prices, without any middleman markup.

Absolutely! Surfaces Galore specializes in custom-made natural stone pieces, including corner shelves, soap holders, switch plates, and more. Please reach out to us to discuss your specific project needs.

Yes! We specialize in custom-cut natural stone pieces, including mosaics, borders, and specialty shapes.

Yes! Our team can provide general guidance on installing natural stone products. For complex projects, we recommend consulting with a professional installer.

Yes! Surfaces Galore offers custom cutting and design services for marble, travertine, and other natural stones. Whether it’s a unique mosaic pattern or a specific shape, we can help bring your vision to life.

Measure the square footage of your space and add 10-15% extra for cuts and waste.

Yes, we offer samples so you can see the color and texture in person.

Yes, travertine is generally more budget-friendly than marble, though prices vary depending on quality and finish.

Yes, since marble is a natural stone, variations in veining and color are normal, so ordering a sample is recommended.

For flooring, 3/8” to 1/2” thickness is standard, while countertops typically use 3/4” or 1-1/4” thick slabs.

Yes, we offer custom cuts for shower shelves, thresholds, and unique designs.

Yes! We provide special pricing for bulk orders. Contact us to discuss your project needs and get a custom quote.

Subscribe to our newsletter or follow us on social media to receive exclusive promotions and discounts.

We currently do not offer cash on delivery when you purchase online.

The lead time for custom orders depends on the complexity and size of the project. We aim to fulfill custom orders within 2-4 weeks, but please contact us for an accurate estimate.

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Your security is our priority. We work with Shopify, so your payment details are never seen or stored by us. For shipping, we use trusted carriers like UPS, USPS, or FedEx, and all shipments are insured for your peace of mind. This makes ordering from us a solid, secure choice.

If your order arrives damaged, please document the damage by taking photos of the product and packaging. Contact us immediately at info@surfacesgalore.com or +1 (714) 363-1322. We will assist you in processing a claim.

We accept returns within 30 days of purchase, provided the items are in their original condition. Please note that custom-made items and clearance products are final sale and cannot be returned. For full details, visit our Return Policy

To request a return or exchange, please email us at info@surfacesgalore.com with your order number and details about the return. We will guide you through the process.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Shipping time varies by supplier but typically takes 1-8 business days for in-stock items.

Take photos immediately, report the damage to us. If completely damaged refuse the shipment.

Our support team is available Monday to Friday, 8:30 AM – 5:00 PM, and Saturday, 9:00 AM – 11:30 AM.

Use a pH-neutral stone cleaner and avoid acidic or abrasive products. Regular sealing will help protect the surface from stains.

Yes! Travertine is porous and needs to be sealed regularly to prevent moisture absorption, stains, and wear.

• Clean the surface thoroughly before applying sealer.

• Use a high-quality penetrating sealer for best protection.

• Apply with a sponge or brush and allow to dry.

• Reapply yearly or as needed, depending on usage.

• Clean thoroughly with a pH-neutral cleaner.

• Polish with a marble polishing compound.

• Reseal to protect against future damage.

• Hire a professional for deep restoration if needed.

Epoxy grout is stain-resistant but can be difficult to work with; cement-based grout is easier to manage.

Marble floors should be sealed every 6 to 12 months, depending on foot traffic.

Yes, professional installation ensures proper leveling, cutting, and sealing for a long-lasting result.

Light gray or white grout blends well with marble and enhances its veining.

Yes, sealing protects marble from stains and moisture and should be reapplied annually.

Yes, but the existing surface must be clean, level, and properly prepared for adhesion.

Use a pH-neutral cleaner, avoid acidic products, and wipe up spills immediately to prevent stains.

Yes, but honed or brushed finishes are recommended to reduce slipping and wear.

Yes, use non-acidic, pH-balanced cleaners to prevent etching and damage.

Yes, but proper sealing and ventilation are essential to prevent moisture absorption.

A textured finish like tumbled or brushed travertine improves slip resistance.

Marble is a metamorphic rock formed from limestone under heat and pressure. It features veining patterns and is widely used for flooring, walls, and decorative elements due to its luxurious appeal.

Polished marble can be slippery when wet. To reduce slipperiness, choose a honed or textured finish, especially for bathrooms and shower floors.

Yes, marble is often used in kitchens due to its timeless beauty. However, since it is prone to staining and etching, regular sealing and maintenance are recommended.

Marble is porous and can stain if spills are not cleaned immediately. Sealing marble helps prevent absorption of liquids like wine, coffee, and oil.

• Blot the stain immediately with a soft cloth.

• Use a baking soda paste for organic stains.

• Apply hydrogen peroxide for light stains.

• Use a poultice for deep stains and let it sit overnight.

• Avoid harsh chemicals that can damage the surface.

Honed marble is better for floors as it provides a matte, non-slip surface, making it safer in high-traffic areas compared to polished marble.

White marbles like Carrara, Calacatta, and Thassos are popular choices for showers due to their clean, elegant appearance and durability.

It is used for flooring, countertops, wall applications, and decorative accents due to its deep gray tones and refined veining.

Yes, it is moisture-resistant and ideal for luxurious shower walls when properly sealed.

Yes, like all marble, Bardiglio is porous and requires sealing to prevent stains.

It comes in polished, honed, and brushed finishes to suit different design aesthetics.

Thassos White Marble is known for its bright white color and minimal veining, making it a premium choice for modern spaces.

Carrara Marble has soft gray veining, while Calacatta Gold features bold, golden veining with a whiter background.

Statuary Marble has a brighter white base with more dramatic veining, making it preferred for high-end interiors.

It is perfect for kitchen backsplashes, walls, and countertops due to its subtle veining.

It’s more durable than standard white marble, making it an excellent option for high-traffic floors.

Rosso Levanto is great for countertops, walls, and statement flooring due to its deep burgundy hue.

Its deep black background with sharp white veining creates a luxurious, high-contrast aesthetic.

It is best for backlit feature walls, bar tops, and decorative surfaces due to its translucent properties.

Yes, but it requires proper sealing and care to prevent etching and staining.

A checkerboard layout alternates two contrasting marble colors, usually black and white, for a timeless design.

Popular patterns include herringbone, chevron, Versailles, and basketweave designs.

They provide intricate detail, slip resistance, and flexibility for backsplashes, showers, and floors.

They are decorative trims that frame walls, floors, or countertops for a refined look.

They blend seamlessly with marble walls and backsplashes for a high-end aesthetic.

Its warm beige tones and soft veining complement both traditional and modern designs.

Its rich brown color with white veining adds warmth and elegance to floors and walls.

It is perfect for large-format flooring, staircases, and decorative walls.

Its soft green hues bring a calming, spa-like atmosphere to bathrooms and kitchens.

White Pearl has subtle beige undertones but maintains a soft, neutral look.

Yes, it should be sealed regularly to prevent stains and etching.

Yes, but it should be sealed properly to prevent wear.

Thassos White, Statuary, and Carrara White provide a bright, elegant look.

Yes, it works beautifully in both classic and contemporary spaces.

Yes, Bardiglio Marble’s rich gray veining adds an elegant touch to fireplace surrounds.

Thassos White Marble is resistant to yellowing, but improper cleaning chemicals can cause discoloration.

Carrara White Marble is a timeless choice for kitchen floors due to its soft veining and durability.

Yes, Calacatta Gold Marble’s premium quality and luxurious appearance increase property value.

Statuary Marble has a bright white background and uniform veining, making it perfect for fine carving.

Yes, White Dolomite is more durable and less porous than Carrara Marble, making it a great alternative for high-traffic areas.

It is best suited for indoor use, but with proper sealing, it can be used in covered outdoor areas.

Yes, but it should still be protected from extreme heat and direct flame exposure.

Green Onyx is more translucent and delicate, while Green Marble is more durable and suitable for flooring.

Nero Marquina has a deep black base with dramatic white veining, creating a striking contrast.

Yes, White Onyx is often backlit with LED lighting for a luxurious glowing effect.

Yes, Honey Onyx is softer than traditional marble and requires careful handling and maintenance.

A herringbone layout arranges marble tiles in a zigzag pattern, creating a stylish, dynamic look.

Yes, mixing marbles like Nero Marquina and Thassos White creates stunning visual contrasts.

Marble mosaics are highly durable in wet areas when properly sealed.

They add depth, elegance, and a refined touch to walls and wainscoting.

Light gray grout complements Carrara Marble’s veining without overwhelming its design.

A baking soda poultice can help lift stains, but avoid acidic cleaners that can etch the surface.

Honed marble is better as it provides more slip resistance compared to polished marble.

Thassos White, Bianco Dolomite, and Carrara White are excellent choices for bathrooms due to their bright appearance and classic elegance.

Polished marble has a glossy, reflective finish, while honed marble has a matte, smooth texture that offers a softer look and better slip resistance.

Nero Marquina, Statuary White, and Bardiglio Imperiale create sleek, sophisticated modern interiors.

No, black marble like Nero Marquina or Black Marquina can add depth and contrast, creating a dramatic and sophisticated look.

Yes, combining marbles like Carrara White and Nero Marquina in a checkerboard layout creates a bold, elegant design.

Travertine is a natural stone formed from mineral deposits, known for its porous texture and warm, earthy tones. It is commonly used for flooring, pool decks, and showers due to its slip-resistant properties.

Yes! Travertine’s natural non-slip surface makes it ideal for showers. However, it should be properly sealed to prevent water absorption and staining.

• Sweep or vacuum regularly to remove dust.

• Mop with a stone-safe cleaner.

• Reseal periodically to prevent stains and damage.

• Avoid acidic cleaners that can erode the stone.

Yes, travertine is durable but requires regular sealing to maintain its integrity. It is softer than marble and can develop a patina over time, adding to its natural beauty.

With proper care, travertine can last for decades. Regular sealing, cleaning, and maintenance ensure its longevity.

No! Travertine remains a timeless choice for flooring and outdoor spaces due to its natural, warm aesthetic and durability.

Yes! Travertine is heat-resistant and makes an elegant choice for fireplace surrounds, adding warmth and texture to the space.

Travertine is a soft stone and may develop hairline cracks over time, especially if not properly sealed and maintained. Regular upkeep helps prevent major issues.

Yes! Travertine is a great option for indoor walls, adding a natural, rustic feel to bathrooms, fireplaces, and accent walls.

Yes, but travertine should be properly sealed to prevent freeze-thaw damage. It is best used in covered outdoor areas in cold regions.

Ivory Travertine is ideal for flooring, pool decks, and wall applications.

Yes, it is perfect for patios, driveways, and pathways due to its density and strength.

Its cool gray tones create a contemporary look ideal for modern architecture.

Yes, its textured surface makes it great for outdoor applications like patios and pool decks.

Yes, it should be sealed regularly and cleaned with pH-neutral products.

Yes, but it is most commonly used in honed or brushed finishes for a natural look.

Its rich brown tones and natural pits give it an aged, rustic appearance.

No, Silver Travertine maintains its color well even in outdoor conditions.

Scabos Travertine has more color variation, with golden, rust, and cream tones, making it stand out.

A penetrating sealer helps protect against moisture, stains, and weathering.

Ivory, Noce, and Scabos Travertine are ideal for Mediterranean-inspired designs due to their warm, earthy tones.

Yes, travertine is naturally slip-resistant and stays cool underfoot, making it perfect for patios and pool decks.

A Versailles Pattern with Ivory or Silver Travertine gives a timeless French-style patio design.

Yes! Many of our tiles are designed for durability. Travertine, in particular, is highly resistant to wear and provides natural grip, making it ideal for both residential and commercial use.

Yes, but professional installation is recommended for best results. If installing yourself, follow proper sealing and grouting procedures.

Comparison Table:

Travertine is better for outdoor use due to its porous texture, making it more slip-resistant and heat-reflective. Marble can be used outdoors but may become slippery and retain heat.

Yes, but travertine is naturally porous, so polishing requires filling the holes first. Honed and brushed finishes are more common for travertine surfaces.

Marble is generally more expensive due to its luxurious appeal and veining. Travertine is a cost-effective natural stone alternative that still offers elegance.

• Marble Colors: White, gray, black, gold, green, pink, beige

• Travertine Colors: Beige, ivory, walnut, gold, silver

Yes! Combining marble and travertine in designs creates a beautiful contrast, especially in flooring, backsplashes, and decorative elements.

Yes! Both marble and travertine are excellent choices for kitchen and bathroom backsplashes, offering a luxurious and timeless aesthetic.

Marble provides a luxurious and polished look, while travertine offers a more rustic and textured appearance.